BD Customer Care Portal Guides and FAQs

We have made several updates to improve your experience.

• The order page now shows the shipping condition (e.g., “Standard Delivery”, “Rush One Day Delivery”) and the shipping location for each line on the order.
• When the carrier delivering a specific shipment is FedEx, opening the line on an order with the “+” symbol, retrieves FedEx tracking information for the first tracking number listed on that line, displaying who signed for it, the delivery status, etc.
• Customers who are registered to the portal can submit their service-related claims, such as Shortages, Overages, Returns, Pricing Errors, etc. directly from an order page. Just hit the “Submit a Claim” button at the top right of the Order Details page and follow the simple steps to submit that case. The newly created case number will be provided after the submission completes.

Currently, the BD Customer Care Portal allows customers to:

• Conduct a quick search, view order status, download packing lists and invoices for orders.
• View shipping conditions (e.g., “Standard Delivery”, “Rush One Day Delivery”) and shipping locations for each material line on the order.
• Retrieve live FedEx tracking information, including who signed for the shipment, delivery status, etc.
• Issue resolution and tracking: Digitally submit cases like Product Inquiry’s, Order Inquiry’s, Product Complaints, and even Claims (Shortages/Overages/Pricing issues, etc.). Additionally, you can track those case statuses as they are updated by our internal support teams.
• Receive proactive Recall/Field Action notifications.

When you open the line, it retrieves live FedEx tracking information for the first tracking number listed on that line. It will display who signed for it, when/if it delivered, the shipment status, etc.

Please ensure that emails from BD, specifically cpsupport@bd.com, are not blocked by your organization.  If problems persist, please use the "Contact Us" link on the login/registration page to contact a support representative for assistance.