Product Inquiries



BD manufactures and sells a broad range of products. To help U.S. customers with product inquiries, we have provided direct contact information by specific product areas. If you are located outside of the U.S., contact the BD office nearest you (see International Offices).

Have a product experience or product incident you would like to share with BD? BD is always interested in hearing from our customers. Please tell us about your experience by submitting this email form. Your feedback is appreciated.

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Products & Services

Alcohol swabs 1.888.BD CARES (1.888.232.2737)
Email Form

Anesthesiology products

1.888.237.2762
Fax 1.800.847.2220
Email Form


Antibodies and reagents Support

Blood and urine collection 1.888.237.2762
Fax 1.800.847.2220
Technical Support Form

Cervical Cytology 1.866.TriPath
Fax 1.336.513.4012
Email

Closed-System Transfer Device (CSTD) Email Form

Diabetes care / insulin delivery 1.888.BD CARES (1.888.232.2737)
Email Form

Distributors call
1.888.237.2762
Fax 1.800.847.2220

Diagnostic testing Support

Education center 1.800.255.6334
Fax 1.201.847.5070
Email

Flow cytometry Support

Flush syringes 1.888.237.2762
Fax 1.800.847.2220
Email Form

Genomics Solutions 1.800.675.0908
Email Form

Healthcare worker safety 1.888.237.2762
Fax 1.800.847.2220
Email Form

High throughput screening (HTS) Support

Immunization 1.888.237.2762
Fax 1.201.847.4845
Email

Immunocytometry systems Support

Immunology Support

Inflammation research reagents 1.800.732.9150
Fax 1.770.979.9570, attn Customer Service
Email

Infusion therapy 1.888.237.2762
Fax 1.800.847.2220
Email Form

Lab Automation Support

Lab supplies Support

Medication Workflow Solutions 1-800-727-6102
Email

Microbiology Support

OEM diagnostic products (Lee Laboratories) 1.800.732.9150
Fax 1.770.979.9570
Email

OEM medical products 1.800.238.3249
Fax 1.800.804.7489
Email

Pharmaceutical systems

1.800.225.3310 (U.S. calls)
1.201.847.4017 (International calls)
Fax 1.201.847.4847
Email Form


Pharmingen Support

Physician office laboratory Support

Prefillable syringes and delivery systems 1.201.847.4017
Fax 1.201.847.4847
Email Form

Rapid Molecular Tests (Global) Support

Sharps disposal 1.888.237.2762
Fax 1.800.847.2220
Email Form

Syringes & needles for injection 1.888.237.2762
Fax 1.800.847.2220
Email Form